Shipping Policy

1. Shipping Area

U.S.  Canada  Poland  Austria  Belgium  Czech  Finland  France  Greece  Spain  Netherlands  Lithuania  Luxembourg  Germany  Portugal  Slovakia  Hungary  Italy  Sweden  Ireland  Bulgaria  Slovenia  Estonia  Latvia

We currently are not able to ship to: Islands, such as Hawaii or Puerto Rico, and addresses outside the continental U.S.


2. Postage
(1)Free shipping in the US(Islands, such as Hawaii or Puerto Rico, and addresses outside the continental U.S excluded).

(2) If there are other miscellaneous charges, they will be charged according to the UPS charging standard

3. Processing time
We need 24-48 hours' processing time from monday to friday and then your order will be shipped.

4. Delivery Times
It's our goal to make sure your order is processed quickly and efficiently.
We will ship your order within 48 hours from the US by UPS. 
Please allow 1-5 days for your shipment to arrive at your address. However, due to our inability to control the transportation, the arrival time may change according to the actual situation. Please check the order at backstage to confirm how long it will take for the delivery.

Any delivery dates provided by Kugoomobility are estimates. We will send you an email when your order has shipped and you may review your order and shipping & handling information on your account if you have registered.

For pre-orders/backorders, please refer to the shipping date on the product page.

For more shipping information, you could contact us by leaving a message to support@kugoomobility.com. We will get back to you in 24 hours.